Need advice about supplements? Have a question about placing an order or about an existing order? Whatever you need, get in touch with us and we will be more than happy to help. If you’re local, why not pop in for a chat with our staff and get the help and advice you need.

 – Supplement Junction

Come & visit our store!

Supplement Junction
25-27 Marsh St. South

Opening Hours
Mon-Fri: 10am-8pm
Sat: 10am – 6pm
Sun: 10am – 4pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges and terms?

– Free standard delivery on orders over £30
– Free next day delivery on orders over £69.95
– Standard delivery (2 – 5 working days) is £2.95
– Next Day delivery (24 hours) is £5.95

How secure is shopping in the Online Shop? Is my data protected?

At Supplement Junction we take your privacy seriously, all our data is encrypted and protected by the highest standard of SSL website security. Stripe handle all of our payments so we do not store any payment or confidential information regarding your finances on our systems. When creating an account on Supplement Junction it is solely for the purpose of storing your shipping address and contact details. We do not sell or otherwise distribute details of our customers to any third parties.

What exactly happens after ordering?

If you have ordered prior to that day’s delivery deadline your order will be packed and shipped same day via DPD Local Next Day service, you will receive an email notifying you of this. If for any reason we are out of stock of any items included in your order you will be notified by the team. However, the stock keeping system on the website should ensure that this doesn’t happen.

Do you offer free delivery?

Yes we offer FREE next day delivery on any order costing £69.95 or more, alternatively, select collection as your delivery option and you can pick up your order from the Hanley store when it suits you!

What happens if my item is damaged?

Although we take care great care in packaging your products, sometimes items can get damaged in transit.However,If you receive your item damaged then please take photos of the damage and contact us immediately via email or phone with your order number.We can then arrange a swift replacement for you.

what happens if my order is wrong?

If you have ordered the wrong items then please contact us and we will arrange a new order to be sent out – charges will incur.However, if it is due to an error on our side then we will cover all postage costs for replacing the order.

Email Supplement Junction

Whatever your query, we are here to help, if your email relates to an order already placed, please include the order number so we can assist you faster!